Personalized Community is here!
Quickly customize your community to find the content you seek.
Now Available in Community - New TechTalk Videos for 2022
2022 Release Wave 1 PlanDynamics 365 release plan for the 2022 release wave 1 describes all new features releasing from April 2022 through September 2022.
2022 release wave 1 plan
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Community | FastTrack Program | Finance and Operations TechTalks | Customer Engagement TechTalks | Upcoming TechTalks | All TechTalks
Working with Cancellation charges in POS currently, and they work fine. (percentages and manual charges) When the cancellation charge is added , it deducts the refund total when choosing to 'cancel' a customer order and selecting tender. (Great!)
However, I cannot for the life of me get a similar function to work in the call center. Even by manually adding a cancelation charge, it just simply refunds the original posted amount back into adyen. Ideally I want it to modify the payment amount like POS does automatically but as shown below it just refunds the exact amount that was taken regardless of what charges, or modifying of the order i do.
Anybody know of a workaround ? or am I just missing something here ?
Thanks In advance
Please wait for the help from functional consultants.
Business Applications communities