OmniChannel Chat Authentication Not Working As Expected

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Posted on 20 Nov 2020 18:44:51 by Harsha18

Hello everyone,

We are attempting to integrate the OmniChannel live chat functionality into our Customer Portal. We followed all the standard steps including the creating the authentication setting and adding that to the Chat Widget.

If I remove the authentication setting on the chat widget in OmniChannel Administrator page, the user returns unauthenticated, which is fine.

However, upon adding the Authentication settings to the Chat Widget, the portal is forcing the user to login page moment they click on the chat widget.

Our requirement is user, if they didn't login/register, should still be able to use the chat option, which will return as unauthenticated.

We have no idea what might be the issue in here. Can someone let us know if there is something I need to verify.

Thank You

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Rashi Saxena 95 on 08 Jan 2021 at 12:40:23

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RE: OmniChannel Chat Authentication Not Working As Expected

Hi Harsha,

Not sure if you've got the resolution for it. Here is a great blog by Tricia.

triciasinclair.com/.../

I hope this will be helpful for your requirement.