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2021 Release Wave 2Discover the latest updates and new features releasing from October 2021 through March 2022.
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Prior to installing Wave 2 2021, we could select several Status Reasons under "Does Not Equal" on the All Cases View, and it would only return cases that didn't have those Status Reason values. But now, when we select multiple Status Reasons using the "Does Not Equal" like in my screenshot below, it doesn't actually filter those values out when I click Apply. Is this a known issue, or should I log a ticket with Microsoft? I searched in here and couldn't find anything related.
I can reproduce your issue with wave 2 version.
When there are more than 1 item in Do Not Equal, the filtering result is wrong.
It is not an expected behavior so it is recommended to raise a support ticket to MS for further help.
You can also filter on the whole view instead of the column.
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