Personalized Community is here!
Quickly customize your community to find the content you seek.
Have questions on moving to the cloud? Visit the Dynamics 365 Migration Community today! Microsoft’s extensive network of Dynamics AX and Dynamics CRM experts can help.
2022 Release Wave 1 PlanDynamics 365 release plan for the 2022 release wave 1 describes all new features releasing from April 2022 through September 2022.
2022 release wave 1 plan
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Community | FastTrack Program | Finance and Operations TechTalks | Customer Engagement TechTalks | Upcoming TechTalks | All TechTalks
I filled in a form twice, once on 21/12/21 and once on 05/01/22.
Customer journey didn't trigger second time on 05/01
Screen shots attached. As you can see, the form was filled in 4 times but everything else has only happened 3 times.
Can you please help? ty
This is caused by the existence of a duplicate contact in the contact submission form.
A customer journey can be seen as a one-way pipeline, so a contact can only be processed once by a journey.
It is by design.
You can set the customer journey as a recurring one.
Please refer to the following section to know more about recurring journey.
Set up a recurring journey
But the Recurrence interval needs to be at least one day.
So if in your requirements you have contacts submitting the same form multiple times in one day, then customer journey cannot accommodate sending an email for each submission and therefore you need to find another way.
Here is the link of the forum for Dynamics 365 Marketing.
Dynamics 365 Marketing - Forums, Blogs, Support
Re this... So if in your requirements you have contacts submitting the same form multiple times in one day, then customer journey cannot accommodate sending an email for each submission and therefore you need to find another way.
What is the other way? People could be submitting our forms numerous times, we can't have it limited to once every 24 hours. How do I set it up so it happens on every form submission, regardless of the time?
This is a limitation of the Customer Journey itself and cannot be solved.
You could consider to use an email notification with Power Automate/ Flow instead of Marketing Email.
Just trigger it when a new form submission is created.
Business Applications communities