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How do I fix the Knowledge Base (KB) Search Control's Content textbox's height?
I'm embedding a KB control on a form on the Hub (Unified Interface, UI). Functionally, everything about it is working as intended; however, there is an issue with the user experience.
The KB control has 2 screens that--for the purpose of this post--I will refer to as the (1) Filter Screen and the (2) Content Screen.
The Filter Screen works fine.
The Content Screen, however, displays the content on a textbox that takes roughly 1-inch of height on my monitor (on average about 5 lines of content-text). It does provide a scrollbar, but the result is an incredibly wonky experience as some of our KB content is several paragraphs long with pictures; meanwhile, about 5- to 6-inches of white-space is taunting me from underneath the KB control
My first inclination was that the content textbox-height is restricted by its parent-KB control's fixed height... but I note that the Filter Screen (which displays several KB articles) will cause the KB control to expand dynamically for a positive viewing experience.
On the classic interface, this could be resolved by changing the Lines property of the KB control to... say... 20 lines. On the Hub/UI, the Lines property has no effect on the content textbox height.
Anyway, nobody else on this forum or on the Internet seems to be complaining about this, so I figure it's probably an easy fix that I've overlooked.
I also encountered this problem. After I increase the Row Layout of the Knowledge Base Search Control, the classic UI will take effect, but the unified interface will not take effect.
I have raised a support ticket to reflect this to Microsoft. If there is any progress, I will reply here.
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