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How do I fix the Knowledge Base (KB) Search Control's Content textbox's height?
I'm embedding a KB control on a form on the Hub (Unified Interface, UI). Functionally, everything about it is working as intended; however, there is an issue with the user experience.
The KB control has 2 screens that--for the purpose of this post--I will refer to as the (1) Filter Screen and the (2) Content Screen.
The Filter Screen works fine.
The Content Screen, however, displays the content on a textbox that takes roughly 1-inch of height on my monitor (on average about 5 lines of content-text). It does provide a scrollbar, but the result is an incredibly wonky experience as some of our KB content is several paragraphs long with pictures; meanwhile, about 5- to 6-inches of white-space is taunting me from underneath the KB control
My first inclination was that the content textbox-height is restricted by its parent-KB control's fixed height... but I note that the Filter Screen (which displays several KB articles) will cause the KB control to expand dynamically for a positive viewing experience.
On the classic interface, this could be resolved by changing the Lines property of the KB control to... say... 20 lines. On the Hub/UI, the Lines property has no effect on the content textbox height.
Anyway, nobody else on this forum or on the Internet seems to be complaining about this, so I figure it's probably an easy fix that I've overlooked.
I also encountered this problem. After I increase the Row Layout of the Knowledge Base Search Control, the classic UI will take effect, but the unified interface will not take effect.
I have raised a support ticket to reflect this to Microsoft. If there is any progress, I will reply here.
Hi Lu Hao,
Did you get a response from MS regarding this support request?
It seems odd that the UCI would have such a poor user experience with the knowledge search control.
The following is a reply from Microsoft.
"SearchAndDataBlockContainer doesn't honor the rows set from form properties. It sets the by default height to be 934px that comes from UCI."
That is to say, in UCI, the height of the Knowledge Base Search Control is fixed at 934px and cannot be changed.
So unfortunately, changing the row height of the Knowledge Base Search Control is not possible.
So that means there is no way of increasing the space used to display the Knowledge Article in the UCI? Only showing 5-6 lines of content is a horrible user experience, especially when the content may include images.
This is by design.
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