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I am having an issue where at random times an newly created case is routed twice to the same queue.
We are using routing rules, not workflows.
It has happened in more than 1 queue and completely random times.
I cannot recreate the issue on demand. It is random.
Anyone experience this issue before?
Did you checked this post ? community.dynamics.com/.../auto-case-creation-routing---same-case-appearing-twice
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