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On this Microsoft Docs page it has the following quote.
This talks about the Sales and Marketing apps specifically. What about the Customer Service app, and all of the other Dynamics 365 apps for that matter. Will they be automatic installed in April or have additional steps to opt in?
Hi - Dynamics 365 for Customer Service - The Customer Service Hub is a solution that should be installed/updated by the Admin to take advantage of the April updates. So, The Customer Service Hub will act similar to D365 for Marketing (and D365 for Field Service) as a solution to be installed/updated by the Admins. Hope this helps.
Thanks Ramana, I thought this would be the case but the comment around the Sales updating automatically threw me off a little.
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