Breaking news from around the world
Get the Bing + MSN extension
Now Available in Community - MBAS 2019 Presentation Videos
Catch the most popular sessions on demand and learn how Dynamics 365, Power BI, Power Apps, Power Automate, and Excel are powering major transformations around the globe. | View Gallery
2019 release wave 2 Discover the latest updates and new features to Dynamics 365 planned through March 2020
Release overview guides and videos Release Plan | View virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Talent TechTalks | Upcoming TechTalks
When I convert a case to a work order the field 'Primary Incident Estimated Duration' does not get populated although the Incident Type has a Duration. Has anybody else experienced this? Any suggestions?
Try removing and re-adding the primary Incident on the work order and see if it gets updated then? I had this issue before it looked like the duration doesn't get updated if the Work Order gets create with the Primary incident but it does get updated if you add the Primary Incident after the Work Order gets created.
Thanks Thomas. on of my colleagues figured it out; when you create a WO directly, or update the primary indent type on the WO it takes the duration correctly from the duration of the incident type. When you create the WO by converting a Case to a WO it takes it from the tasks attached to the Incident type. If there are no tasks with a duration the WO Primary incident Estimated duration is then zero. I'll raise this as an idea - perhaps vote for it. Thanks for getting back.
Business Applications communities