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I have seen that the steps which official docs mention are incorrect so I need to know how can I add the Characteristics in latest version of Field Service app in Dynamics 365?
Please note that the option which you see under Resources section is for Bookable Resource (Characteristics).
As a workaround, I could do it through Advanced Find but I need to know a straight forward way to do that.
If you use the view picker on top of the list, you can change to "Resource Characteristics". I have pinged the program manager and suggested to change the sitemap entries to avoid confusion.
You need to open the Resource Scheduling app. There go to Settings => Skills and click "+ New".
MS forgot to add this into the Field Service app and I agree the menu entry "Characteristics" in the Field Service app is misleading, it should be called "Resource Characteristics". However you easily could add that or edit the menu as to your needs.
Thank you for your prompt answer.
You should have Resource Scheduling App. Under that app, you have to change to the Setting area (circled) and then you should see Skills (also circled)
I hope that helps
Characteristics could be found under Resource Scheduling -> Settings -> Skills as shown by Scott.
Also in Field Service App, Characteristics could be found under Resources in the Menu, however, the default view is shown as Active Bookable Resource Characteristics, rather it should be Resource Characteristics View. You could manually switch to it as well.
I am working with internal engineering teams to fix the different names for Characteristics across apps FS/URS/RSO. and also fix the default view for Field Service Characteristics.
Thanks every one for jumping on to the thread with answers and helping out !
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