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We just migrated from FieldOne Sky to Field Service (late I know..). Our company has an in house dispatch office and field service technicians for our restaurants. At any given time we have about 1200 open work orders for break/fix, general maintenance, or preventive maintenance at our ~110 stores. Technicians may be assigned a work order, put it in progress and at the end of the day put it back in scheduled because the work isn't done. Our old business process had dispatch moving all work orders to the next day by using the schedule board function "move all open jobs to next day" which grabbed any job with a status of accepted or scheduled and dropped it on the destination date. In Field Service, the action "move bookings to different day" does this to a degree. If any work order has been put in progress and moved back to scheduled the actual arrival time prevents the booking from moving to the next day.
We don't use arrival time so is it possible to prevent this field from being updated by a work order being put in progress? Or, is it possible to have the system clear arrival time when a tech changes the status back to scheduled?
Hi Matt, even though it was primarily meant as a showcase for FS+Power Apps+Power Automate, it might give you a starting point for what you are trying to achieve: www.linkedin.com/.../ In your case, you could run the Flow over night, no need to use the Power App to manually trigger the Flow.
Thanks a ton!
It is the bookable resource booking that you want to update so you could create a workflow in the bookable resource booking that on field change "booking status", if booking status = "scheduled" then actual arrival time gets blanked out.
Have you done workflows much?
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