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Session Id : cKWdT2+A9vIgd2Dpr1C8zH
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Vendor payment advice ...
Finance | Project Operations, Human Resources, ...
Answered

Vendor payment advice not getting sent to primary contact email - Electronic reporting D365 Finance

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Posted on 29 Apr 2021 12:26:36 by FaizM 30

Hi,

I have a BACS UK GER configuration which I am using to make a vendor payment. On generation of the BACS file, I also want the payment advice to be sent to my vendor's primary contact email id.

Steps:

1) Configure a new configuration by inheriting from STD BACS UK

2) Configure electronic reporting destination

pastedimage1619698579620v1.png

3) Specify primary contact in the ER destination

pastedimage1619698699349v2.png

4) Generate payments in the vendor payment journal and the below error is shown - 

Tokens for Email(To) output.
primary email address was not found.
File 'Payment advice 000001.pdf' is being delivered to destination 'Email'.
The email address in the To field is not valid.
The file 'Payment advice 000001.pdf' has been created and is attached to the job.
The process stopped because the delivery of file 'Payment advice 000001.xlsx' to the destination failed.
pastedimage1619698762500v3.png
I have already specified the primary contact email on the vendor master. Any help will be appreciated.
Thanks
  • FaizM Profile Picture
    FaizM 30 on 04 May 2021 at 07:16:07
    RE: Vendor payment advice not getting sent to primary contact email - Electronic reporting D365 Finance

    Link to Docs site for setting up by configuration email option:

    docs.microsoft.com/.../er-destination-type-email

  • FaizM Profile Picture
    FaizM 30 on 04 May 2021 at 07:14:31
    RE: Vendor payment advice not getting sent to primary contact email - Electronic reporting D365 Finance

    I have changed the config type from print management settings to configuration email settings and it has worked. I am now receiving emails on my vendors' primary contact email.

    Thanks.

  • Verified answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on 30 Apr 2021 at 08:25:08
    RE: Vendor payment advice not getting sent to primary contact email - Electronic reporting D365 Finance

    Hi MansoorFz,

    I have exactly the same source account setup that you listed and in my case things work fine.

    The only difference is that I use a SEPA ISO20022 file format.

    Question: Are you on the very latest D365FO system?

    If you are, then I would recommend reaching out the the MS support to ensure that this is not the result of a bug for BACS payments/advices.

    Best regards,

    Ludwig

  • FaizM Profile Picture
    FaizM 30 on 30 Apr 2021 at 08:12:12
    RE: Vendor payment advice not getting sent to primary contact email - Electronic reporting D365 Finance

    Thanks Ludwig, here is text of the email source account '$PaymentsForCoveringLetter'.Creditor.Identification.SourceID that I have inserted from the electronic reporting destination screen.

    I have not made any modifications to the BACS UK file designer in Electronic reporting and it has been derived from STD BACS from Microsoft. Also if I change the Email To from Vendor to None and give in my email id, then the payment advice is being sent to my inbox. So this means that the email sending and exchange options are set correctly and the error pops up only when I set the email source option to vendor.

    Any thoughts/guidance will be helpful.

  • FaizM Profile Picture
    FaizM 30 on 30 Apr 2021 at 07:31:24
    RE: Vendor payment advice not getting sent to primary contact email - Electronic reporting D365 Finance

    Thanks I have done this, but still no email.

  • Verified answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on 30 Apr 2021 at 06:43:54
    RE: Vendor payment advice not getting sent to primary contact email - Electronic reporting D365 Finance

    Hi,

    Can you share details of what you selected in your ER configuration for the 'email source account' string that you shared above.

    Most probably, the wrong string was selected, which prevents sending the email out.

    Tip: Have a look at some of the videos that I created on this topic. dynamicsax-fico.com/.../ Might be some small change that is required to make things work fine.

    Best regards,

    Ludwig

  • MATTGUO Profile Picture
    MATTGUO 22,317 Moderator on 30 Apr 2021 at 02:49:33
    RE: Vendor payment advice not getting sent to primary contact email - Electronic reporting D365 Finance

    Hi,

    Is the description field of the contact information empty?

    If not, please clear the value of description field.

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