RSAT - Could not connect to Dynamics 365 Finance and Operations apps. Please verify current valid certificates are installed, and that setting correctly identify the environment including the thumbprint points to the certificate.

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Posted on 26 Sep 2022 13:55:55 by RPrado

Hello everyone,

I'm having this problem after installing the new Version of Regression Suite Automation Tool (2.4.12381.46) on a new Virtual Machine with SU 10.0.29.

All the steps from the Tutorials were double checked:

There wasn't any previous version of RSAT installed
wif.config contains the thumbprint
Certificates are installed

I already generated different certificates using the RSAT-Tool or manual through makercert.exe [Ref

Did anyone face a similar problem?

Best regards

Status: Test case failed.

ERROR:
Could not connect to Dynamics 365 Finance and Operations apps. Please verify current valid certificates are installed, and that setting correctly identify the environment including the thumbprint points to the certificate.
The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.

DEBUG INFO:


System.InvalidOperationException
Could not connect to Dynamics 365 Finance and Operations apps. Please verify current valid certificates are installed, and that setting correctly identify the environment including the thumbprint points to the certificate.
 at MS.Dynamics.Performance.Application.TaskRecorder.Artikel_Variante_DatenKopierenBase.TryToConnectToEnvironment(Int32 connectionRetryCount, Int32 connectionRetryDelayInMilliseconds)
at MS.Dynamics.Performance.Application.TaskRecorder.Artikel_Variante_DatenKopierenBase.TestSetup(Boolean verboseSnapshotsEnabled, Int32 actionTimeout, Boolean caseSensitiveValidation, Boolean groupComparison, Int32 pauseBetweenActions, String playbackDirectory, Int32 connectionRetryCount, Int32 connectionRetryDelayInMilliseconds)

System.ServiceModel.CommunicationObjectFaultedException
The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.

Server stack trace:
at System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposedOrNotOpen()
at System.ServiceModel.Channels.ServiceChannel.EnsureOpened(TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at MS.Dynamics.TestTools.CloudCommonTestUtilities.AxUserManagementServiceReference.IAxUserManagement.EnumUsers()
at MS.Dynamics.TestTools.CloudCommonTestUtilities.Authentication.UserManagement.PopulateAxUsers()
at MS.Dynamics.TestTools.CloudCommonTestUtilities.Authentication.UserManagement.Initialize()
at MS.Dynamics.TestTools.CloudCommonTestUtilities.Authentication.UserManagement.get_AdminUser()
at MS.Dynamics.Performance.Application.TaskRecorder.Artikel_Variante_DatenKopierenBase.TryToConnectToEnvironment(Int32 connectionRetryCount, Int32 connectionRetryDelayInMilliseconds)

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U.Limper on 14 Jun 2023 at 16:11:59

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RE: RSAT - Could not connect to Dynamics 365 Finance and Operations apps. Please verify current valid certificates are installed, and that setting correctly identify the environment including the thumbprint points to the certificate.

Hi, same here for a 10.0.34 vm, same error message and no idea yet :(
RPrado 5 on 24 Feb 2023 at 07:19:31

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RE: RSAT - Could not connect to Dynamics 365 Finance and Operations apps. Please verify current valid certificates are installed, and that setting correctly identify the environment including the thumbprint points to the certificate.

Hello e.soul, thank you for your answer. Could you please provide more information about your solution? Which Method did you use to generate or fix the key? I tried generating the Key both in RSAT and manual (using makecert.exe), and I didn't get any positive results.
Alex Kwitny 395 on 23 Feb 2023 at 23:53:45

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RE: RSAT - Could not connect to Dynamics 365 Finance and Operations apps. Please verify current valid certificates are installed, and that setting correctly identify the environment including the thumbprint points to the certificate.

I have the same issue (10.0.29 vm) and I have a hunch where the problem might be. The secure token server (STS) that negotiates the token is not configured correctly.

Specifically in web.config, this node:

That thumbprint refers to a missing certificate? Not sure how to fix it though...

Seems like the VM is broken for RSAT.
e.soul 51 on 16 Jan 2023 at 15:27:35

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RE: RSAT - Could not connect to Dynamics 365 Finance and Operations apps. Please verify current valid certificates are installed, and that setting correctly identify the environment including the thumbprint points to the certificate.

For me it is solved

It was the pfx file, which was not installed correctly. See instructions.
RPrado 5 on 16 Jan 2023 at 12:40:17

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RE: RSAT - Could not connect to Dynamics 365 Finance and Operations apps. Please verify current valid certificates are installed, and that setting correctly identify the environment including the thumbprint points to the certificate.

[quote user="Chandranshu"]
Do we have resolution for this issue ?
[/quote]
Unfortunately, there's still no solution on this post.
Chandranshu 10 on 16 Jan 2023 at 09:18:49

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RE: RSAT - Could not connect to Dynamics 365 Finance and Operations apps. Please verify current valid certificates are installed, and that setting correctly identify the environment including the thumbprint points to the certificate.

Do we have resolution for this issue ?
RPrado 5 on 04 Jan 2023 at 13:53:53

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RE: RSAT - Could not connect to Dynamics 365 Finance and Operations apps. Please verify current valid certificates are installed, and that setting correctly identify the environment including the thumbprint points to the certificate.

After installing the version 2.4.13225.15, I become a new error message while testing the connection.

Error Message

"Failed to connect with the Hostname because the certificate does not allow access to the environment. Please make sure to select a thumbprint for a certificate that matches the Hostname environment, or if needed issue and install new certificates for the Hostname environment. Then try again after that."

Repro steps

Certificate was generated using RSAT

wif.config was updated and verified

AOSService was restarted

Local Machine was restarted

Observation

Connection works for cloud hosted environments

Tests were made with multiple Certificates generated by RSAT
e.soul 51 on 31 Oct 2022 at 10:19:45

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RE: RSAT - Could not connect to Dynamics 365 Finance and Operations apps. Please verify current valid certificates are installed, and that setting correctly identify the environment including the thumbprint points to the certificate.

I am getting the same error message. I uninstalled RSAT and installed 2.4.12381.46. Then the problems started :)
RPrado 5 on 27 Sep 2022 at 08:00:08

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RE: RSAT - Could not connect to Dynamics 365 Finance and Operations apps. Please verify current valid certificates are installed, and that setting correctly identify the environment including the thumbprint points to the certificate.

Hi Judy,

Thanks for the Answer. The virtual machine is new, and there weren't any previous versions installed.

Best Regards
huijij 19,811 on 27 Sep 2022 at 06:54:50

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RE: RSAT - Could not connect to Dynamics 365 Finance and Operations apps. Please verify current valid certificates are installed, and that setting correctly identify the environment including the thumbprint points to the certificate.

Hi RPrado,

Did you use a previous version of RSAT on the same computer, if so close it and uninstall it before installing a new version.

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