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When I click the Field Service tab in HoloLens I get the following message: "We can't load the list of available guides.Please check your internet connection."
To make things worse I can't go back to the other (Recent and All) tabs where I can see my guides, which basically forces me to restart Guides and remember not to click in the Field Service tab.
Is this a known issue?
I have this issue when trying the steps documented here:
Hi - sorry about this. Quick question - do you get this when you have assigned a guide to a service task and then assigned to you, or all the time?
Sorry for the late reply Mahesh.
I actually get this when following the steps as documented in the official Microsoft documentation:
So I basically associate a guide to work order service task; the work order is assigned to the technician that logs on to Dynamics 365 Guides in HoloLens as an operator.
And indeed, even if I don't create a work order, and have nothing assigned to the technician, I get the same experience - the technician can basically not click the Field Service tab - if he does he'll basically have to start over...
Thank you for the context yvesk. We found a bug that causes both these issues to occur. We are planning to release a fix in our next monthly release, around end of January. Does that work for you?
OK looking forward to the fix, thanks Hahesh.
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