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I am trying to setup a continuity programme using D365 but keep getting an error when I raise a sales order:
"Continuity items can only be added to call centre orders"
I've setup my call centre and added myself as a worker. I then created a category hierarchy and added the two products that I am using on the continuity programme / schedule ID.
I then created the continuity programme and added two lines - one for each product - and specified the start order date, action code and times to repeat etc.
I have created a new released product and assigned it to the continuity schedule ID.
I then raise a new sales order - I can see the store name on the s/o header so know that it is a call centre order.
However when I enter a new line and pick the new product I get the error when I try and save the order when I'd expect to be presented with the schedule.
I have tried adding the new product to the category hierarchy but I still get the same error.
Any help would be much appreciated.
I've exactly the same behaviour. I setup up all the stuff for continuity program and i'm member of Call Center, opening the order (Retail sale = yes, Retail channel = my callcenter) with the parent product creates the same error like you have.
Did you resolve the issue?
Any ideas here?
Which version of D365 and platform update are you working with? I have tested your scenario in my 10.0.2 environment with platform update 26 but I don't have any issues.
Maybe the following questions are unnecessary:
1. Are you really sure your "Call Center" has the Channel type of Call Center?
2. Is your product attached to a continuity schedule ID from the product details form?
3. Did you run the necessary batch jobs for continuity programs?
4 Are you using the Call Center for other purposes?
My apologies. This
Message was for Andreas.
Thank you Erwin,
i can tell you YES to all four questions.
I'll give an Developer a look on it.
I had some research and the findout was that you have to enable the Callcenter parameter "Enable order completion". With this option you have also to setup payments for callcenter to complete the order.
Good to hear you found a resolution to your problem - it's some time since I looked at this and it was only for self study at the time (so not a real life scenario) but I will go back over it and see if your fix also works for me.
I have tested your solution and yes this is exactly what you should do to resolve this issue!
so you can mark my answer as "yes" for "did this answer your question?"
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