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We recently upgraded from CRM 2016 184.108.40.2069 to CRM 2016 220.127.116.11.
We did all the middle upgrades first (18.104.22.168, 22.214.171.1245, 126.96.36.1999, 188.8.131.52).
Now we are facing issues as the site map does not show any entities. If I go into the solution and go under "Areas that display this entity" it is greyed out. If I go to Sitemap Designer I get a error message saying "We can't load the site map because one or more components have duplicated IDs".
We also experience that the Opportuntiy Sales Process was broken as there was a duplicate of it. In order to solve that I created a new opportunity sales process identical to the old one and switched the active sales process on all open opportunitites. Afterward I deleted the old active duplicated opportunity sales process.
I exported the XML Sitemap file and ran a powershell script to check for duplicates but got a message that all is okey.
Any ideas on how to proceed?
Thank you for writing to us and We are sorry you had to face so much of inconvenience.
I see that we are dealing with multiple issues over here .
1.For the Sitemap related issue I would request you navigate to Settings-->Customization and under the Application mode check if the same is checked or uncheck or if it is greyed Out.
If the same is checked i would request you to uncheck it and verify the behavior. If it is unchecked , I woudl request you to please check it and verify the behavior .
Also as an additional advice I would request you to check and posisble have an additional dev instance or a sandboxing instance always available with you so that we can assess our changes befor we release them to production.
2. Regarding your issues with Business Process flows I believe this is related to a possible known issue.Please have a look at this article \
Additionally you can log a support request and check with MSFT team regarding a codefix or a patch for your CRM server deployment.
Please let me know if you have any other questions around the above.
Please mark my answer as verified if you found it helpful.
Dynamics CRM support Engineer - Customer Engagement
Business Applications communities