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I want to add FirstName LastName fields to quick campaign emails. However I can't see the AssistEdit icon which is meant to look like this </>
There's also no Update/Insert toolbar icon (or any toolbars) on the quick campaign email window.
What we see is this
Is there a way to add fields in to a quick campaign email so that we can easily insert the persons name, or name of their account etc?
In your screenshot is the standard email toolbar, which is also the normal email editing interface in the Unified Interface.
AssistEdit is a feature unique to workflows.
The Update / Insert toolbar icon is only available in the email template.
The standard quick campaign email is indeed the interface you see.
Thanks. So essentially you can't insert firstnames and fields in to a Quick Campaign mailshot?
Yes, Quick Campaign mailshot is essentially a normal email, and the editing process is the same as sending an email in D365.
If you want to insert firstnames and other fields, you need to create an email template and use the template to send email.
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