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We are trying to configure a mailbox on the D365 CRM. I am getting the following error message. Our firm administrator/ Security team requires some documents which provides a reason as to why this approval is required by the Global Admin
Can someone provide some detailed documentation for the same?
Thank you so much in advance
There have been multiple discussions around the approval of mailboxes being required by Global Admins in the past. Our Dynamics Development team decided that this is a necessary security measure to put in place as we have had instances in the past in where Dynamics 365 System Administrators and even end users had accidentally tested and enabled mailboxes for global wide organizations and confidential emails were accepted into the system for others to see. This security measure is put into play so scenarios like the above do not occur.
If you would like to turn this feature off however, you can have either a Global Administrator or Exchange Administrator open up your Dynamics 365 environment and navigate to settings > administration > system settings > email tab and uncheck the below two options. With these two options unchecked a System Administrator can then successfully test and enable a mailbox without needing approval by a Global Admin.
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