Personalized Community is here!
Quickly customize your community to find the content you seek.
Check out the latest Sales updates!Learn about the key capabilities and features of Dynamics 365 Sales and experience some of the new features.
Download overview guide | Watch Sales video
2021 Release Wave 1Discover the latest updates and new features to Dynamics 365 planned April 2021 through September 2021.
Release overview guides and videos Release Plan | Preview 2021 Release Wave 1 Timeline
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance and Operations TechTalks | Customer Engagement TechTalks | Upcoming TechTalks | All TechTalks
I'm facing an issue with Emails sent from CRM, we are using Dynamics 365 on Premise V9 and Exchange Online.
There are some missing emails, the user are complaining that they did not recieve some ( not all ) emails since January 27th .
Those missing Emails are in statut sent in CRM, but they don't exist in exchange trace.
Have you any idea ?
Thanks in advance.
What does the audit on email says?
Are you able to send email now - or nothing is going out after Jan 27th?
Are all the email in status = sent are not received or just some of them?
Yes we can send/receive Emails but there are some emails that are not received even if the status is sent
Enable audit on email entity and see how the status are getting transitioned and what are in-between status.
Also, did you enable the server side sync failures dashboard?
Do follow this guide to check configuration.
The audit on ower organisation is not working.
There aren't any issue in the server side sycnfaillures dashboard.
The problem is not general there are some email with status Sent but the user are complain because they did not found them in there EmailsBox or junk email. Even in exchange we did not found those emails.
In that case do raise a support ticket.
If it is on a specific company domain where the email are not being received then the admin of the receiver exchange should check for the logs too. If it is just public domain where the email is not being received then support engineer would be the way to go.
Business Applications communities