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Using the functionality in D365 Sales Insight i want see when recipient opened an subscription form sent whit email generated from D365 Sales Enterprise.Sales Insight permite it do, but work only if anonymous link sharing functionality is activated.
I don't want to allow all users to create anonymous sharing links.
There's a way
Please refer to the following documentations to enable email engagement in Sales Insights, which helps you to see when recipients opened an attachment.
Configure email engagement (Sales Insights) - Dynamics 365 AI | Microsoft Docs
Use email engagement to view message interactions (Sales Insights) - Dynamics 365 AI | Microsoft Docs
To enable it, Document Management for the Email entity should also be enabled from Settings –> Document Management –> Document Management Settings.
Then you'll see the recipients' activities in the email.
Thank you for your intervention, but I have not asked for the procedure to activate the tracking.
I asked how to enable the tracking of emails and attachments without being forced - it is indicated as an indispensable prerequisite - to enable OneDrive sharing at the level of anonymous links. Does sharing with anonymous links conflict with my security and compliance policy?
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