CTRL - T doesn't work on a specific client AX 2012 R2 for all forms

CTRL - T doesn't work on a specific client AX 2012 R2 for all forms

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We are experiencing problems with CTRL - T command on all forms using only a specific client. Using other clients the command works properly.

The problem is that AX count the rows to insert in the excel after clicking CTRL - T but it doesn't open Excel (we have excel installed on the machine correctly).

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  • Hi Alessandro,

    Any error or warnings in Event viewer?

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    This forum post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

  • Hi,

    I haven't any error in event viewer at the same time in which I try to click CTRL-T.

    But I have noticed just now that on the same machine we have installed the client of Ax 2012 R1.

  • Hi,

    Have you try uninstall the AX2012 R1 client, does it make any difference?

    I am afraid I have no experience with this problem. Have you check whether it's a account-related (using other domain accounts on that machine works) or machine-related (the problematic account works when log on using another computer)?

    My blog | PBC

    This forum post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

  • Hi,

    it isn't a problem related to the account,

    because using any account on the same machine we have the problem.

    I have tried to uninstall the AX 2012 R1 client but I haven't resolved.

  • Just to clarify: the client actually does the initial counting and all when doing the CTRL+T?

    If so does Excel show up in the task manager/job list on the client?

    If not I have earlier struggled with the graphic adapter software installed on the client taking over short cuts giving a non-responsive key-combination in AX.

  • Soren,

    tomorrow I will try if I see the office task in task manager,

  • The problem was resolved unistalling AX 2012 RTM client.