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My Microsoft clients are crashing and here is the warning I get in the event log:
Alert: Dynamics AX Client Crash
Path: Not Present
Last modified by: System
Last modified time: 12/16/2013 9:28:45 PM
Alert description: Event Description: Faulting application name: Ax32.exe, version: 6.2.1000.5106, time stamp: 0x52971586
Faulting module name: clr.dll, version: 4.0.30319.34003, time stamp: 0x522ebf22
Exception code: 0xc0000005
Fault offset: 0x0041aa02
Faulting process id: 0xb18
Faulting application start time: 0x01cefacfa902192d
Faulting application path: C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
Report Id: f34345b0-66c2-11e3-80cf-005056900388
Faulting package full name:
Faulting package-relative application ID:
I looked at my clr.dll file on one server that doesn't have crashes and found the CLR.dll file version is 4.0.30319.18051. The client that keeps crashing has a version of 4.0.30319.34003. Would a difference in the AOS server's clr.dll file and the Client Server clr.dll be causing the crash?
Updating .NET framework may help indeed. It may be caused by the problem described in support.microsoft.com/.../2640103 or by something similar. I would update .NET framework before spending time with further research.
Uninstall the client and try to reinstall it..
During reinstallation it will check all the required pre requisite and issue will get fixed.
This issue may be because you have not applied all the latest cumulative updates as you have on your AOS server, please validate
Delete all files with extension AUC on the user machine profile
These files are recreated after application is open. This solution fixed issue of ax client crashing on one particular user only.