CLR.dll version issues?

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Suggested Answer
Zachary James asked a question on 18 Dec 2013 9:45 AM

My Microsoft clients are crashing and here is the warning I get in the event log:

Alert: Dynamics AX Client Crash

Source: S11CITRIXAPP01

Path: Not Present

Last modified by: System

Last modified time: 12/16/2013 9:28:45 PM

Alert description: Event Description: Faulting application name: Ax32.exe, version: 6.2.1000.5106, time stamp: 0x52971586

Faulting module name: clr.dll, version: 4.0.30319.34003, time stamp: 0x522ebf22

Exception code: 0xc0000005

Fault offset: 0x0041aa02

Faulting process id: 0xb18

Faulting application start time: 0x01cefacfa902192d

Faulting application path: C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe

Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll

Report Id: f34345b0-66c2-11e3-80cf-005056900388

Faulting package full name:

Faulting package-relative application ID:

I looked at my clr.dll file on one server that doesn't have crashes and found the CLR.dll file version is 4.0.30319.18051. The client that keeps crashing has a version of 4.0.30319.34003. Would a difference in the AOS server's clr.dll file and the Client Server clr.dll be causing the crash?

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Martin Dráb responded on 18 Dec 2013 11:47 AM

Updating .NET framework may help indeed. It may be caused by the problem described in support.microsoft.com/.../2640103 or by something similar. I would update .NET framework before spending time with further research.

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Nitesh Ranjan responded on 26 Dec 2013 5:28 PM

Uninstall the client and try to reinstall it..

During reinstallation it will check all the required pre requisite and issue will get fixed.

This issue may be because you have not applied all the latest cumulative updates as you have on your AOS server, please validate

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Suggested Answer
LonAX responded on 22 Dec 2014 2:55 PM

Delete all files with extension AUC on the user machine profile

c:\users\Username\AppData\Local

These files are recreated after application is open. This solution fixed issue of ax client crashing on one particular user only.

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Suggested Answer
LonAX responded on 22 Dec 2014 2:55 PM

Delete all files with extension AUC on the user machine profile

c:\users\Username\AppData\Local

These files are recreated after application is open. This solution fixed issue of ax client crashing on one particular user only.

Reply