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Deleting a customer payment journal

Microsoft Dynamics AX Forum

Kenan Al Mahayni asked a question on 12 Jul 2018 10:39 AM

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Hello,

I am trying to delete a customer payment journal and I'm getting the following error: "Ledger journal table cannot be deleted while dependent Refund check transaction batch exist. Delete dependent Refund check transaction batch and try again."  

Although I deleted all the lines in the journal and I still cannot delete it. 

Any help is appreciated!

Thank you,

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Suggested Answer

Hi,

Do you have a pending check reversal journal or something alike hanging in the bank module?

Best regards,

Ludwig

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Kenan Al Mahayni responded on 12 Jul 2018 10:57 AM

Ludwig - Thanks for your response. I don't have any pending check reversal journals in the bank module.

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Mohamed El Adel MALEK responded on 13 Jul 2018 7:17 AM
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Hello,

Do you have a Batch in "System Administration > Inquiries > Batch jobs"  like "Refund check transaction"?

Regards.

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Kenan Al Mahayni responded on 13 Jul 2018 9:57 AM

Hi Mohamed - I don't have a batch job for refund checks.

Any other ideas?

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Suggested Answer

Hi,

Can you delete the lines in your journal?

Does that work?

What status have the lines and have you tried changing the status?

I would try deleting the lines first.

Best regards,

Ludwig

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Kenan Al Mahayni responded on 13 Jul 2018 10:25 AM

Hello,

The payment status is NONE. And I was able to delete the lines but I get the same error when I try to delete the journal with no lines in it.

Thank you,

Kenan

Reply
Suggested Answer

Hi,

Do you have a pending check reversal journal or something alike hanging in the bank module?

Best regards,

Ludwig

Reply
Mohamed El Adel MALEK responded on 13 Jul 2018 7:17 AM
My Badges
Suggested Answer

Hello,

Do you have a Batch in "System Administration > Inquiries > Batch jobs"  like "Refund check transaction"?

Regards.

Reply
Suggested Answer

Hi,

Can you delete the lines in your journal?

Does that work?

What status have the lines and have you tried changing the status?

I would try deleting the lines first.

Best regards,

Ludwig

Reply

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