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Open Transaction report of Customer

Microsoft Dynamics AX Forum

Khushi asked a question on 12 Oct 2018 4:12 AM
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Hi All,

Can anyone help me in trying to understand a customer account

I have two open transaction sheets dated 30/9/2018 and 5/10/2018 for the same customer.
The balance at the 30/9/2018 was 27,067.90 which consisted of a transaction of 27,341.60 dated 17/8/2018.  There is also an invoice 20001349 (Total 4412.13) and the payment for this invoice for 4487.00 so the customer has over paid by 74.87.
Today I have matched some transactions on his account and printed his open transactions again (kindly see sheet attached 5/10/2018)
Now showing a payment for Kassoum of 27,341.60 dated 17/8/2018 – Why was this not on the first statement dated 30/9/2018 if it is an August transaction.
The invoice 20001349 now has a balance left on the account of 410.71 which I do not understand if he overpaid.
Thanks in advance


Unfortunately, we cannot see the attachment.

Can you try uploading it via the use rich formatting button




Hi Khushi,

Can you possibly include screenshots? An attached sheet is not visible.

Khushi responded on 15 Oct 2018 12:16 AM
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Hi Ludwig,

Thanks for your reply. I don't know why the PDF file is not getting attached here. I am providing a screen shot

Khushi responded on 15 Oct 2018 12:21 AM
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Hi Ludwig,

Please find another screen shot of the report ending 30/9/2018


Hi Khushi,

Can you check the status of these transactions within the AX client when you go to the customer transactions? Are these stored correctly here? If so, it might be a bug on the report.

Khushi responded on 15 Oct 2018 5:50 AM
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Hi Andre,

Thanks for the reply.

I have already checked the status. Those are correct. Might be bug in report that I need to check with my technical team.




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