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Open Transaction report of Customer

Microsoft Dynamics AX Forum

Khushi asked a question on 12 Oct 2018 4:12 AM
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Hi All,

Can anyone help me in trying to understand a customer account

I have two open transaction sheets dated 30/9/2018 and 5/10/2018 for the same customer.
The balance at the 30/9/2018 was 27,067.90 which consisted of a transaction of 27,341.60 dated 17/8/2018.  There is also an invoice 20001349 (Total 4412.13) and the payment for this invoice for 4487.00 so the customer has over paid by 74.87.
Today I have matched some transactions on his account and printed his open transactions again (kindly see sheet attached 5/10/2018)
Now showing a payment for Kassoum of 27,341.60 dated 17/8/2018 – Why was this not on the first statement dated 30/9/2018 if it is an August transaction.
The invoice 20001349 now has a balance left on the account of 410.71 which I do not understand if he overpaid.
Thanks in advance
Khushi
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Hi,

Unfortunately, we cannot see the attachment.

Can you try uploading it via the use rich formatting button

Thanks

Ludwig

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Hi Khushi,

Can you possibly include screenshots? An attached sheet is not visible.

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Khushi responded on 15 Oct 2018 12:16 AM
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Hi Ludwig,

Thanks for your reply. I don't know why the PDF file is not getting attached here. I am providing a screen shot

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Khushi responded on 15 Oct 2018 12:21 AM
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Hi Ludwig,

Please find another screen shot of the report ending 30/9/2018

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Hi Khushi,

Can you check the status of these transactions within the AX client when you go to the customer transactions? Are these stored correctly here? If so, it might be a bug on the report.

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Khushi responded on 15 Oct 2018 5:50 AM
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Hi Andre,

Thanks for the reply.

I have already checked the status. Those are correct. Might be bug in report that I need to check with my technical team.

Regards

Rinku

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