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AX 2012 cannot print SSRS report, failed to create report folder.

Microsoft Dynamics AX Forum

sunnysun asked a question on 8 Nov 2018 12:04 AM

Question Status

Unanswered

We have copy the ax environment to an new machine, after config, reports can be deployed on ax AOT, but when i try to print one ssrs report in ax,  nothing happened.

Then I try to check reporting config in ax. path: System administration/Setup/Business intelligence/Reporting Services\report servers.  i clicked 'validate setting', it says

"DynamicsAX - success".

Then I click "create report folder", I've got an error "Unable to identify username or group name“GUILIAN\KECAI-YINGYONG1$”。"

besides, SSRS works fine in the machine.

question: 

“GUILIAN\KECAI-YINGYONG1$” is the original system account, but in the current machine i don't have the domain and user.
 I don't know where i can set this account to do the action, I want to change to use another account.

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ievgen Miroshnikov responded on 8 Nov 2018 12:32 AM

Hi sunnysun,

Did you update business connector user under  System administration > Setup > System > System service accounts ?

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sunnysun responded on 8 Nov 2018 12:38 AM

Yes

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