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My company uses Dynamics AX 2009 but only for financial purposes. For operations we use salesforce but it's limitation are becoming very restrictive - after all it's not a ERP system. It has been decided that we will not go the force.com route but invest in AX 2012 (or AX 7 if arrives in time). I am yet to learn everything about dynamics AX but one fundamental question remains, which has bothered me when dealing with salesforce:
How does the dynamics deal with products that are made of smaller parts (sub-assemblies)?
Let say I have equipment kit named CommTerminal. It is actually made of other parts, such as PSU, ODU etc. Selling to customer will result in selling them kit, rather that individual parts.
1 x CommTerminal - $10,000
The problem is that kit itself doesn't have serial number (or maybe it should have one made up), whereas subassemblies do (but not always). How is it handled when we will need to raise an RMA for one of the subassemblies and get it replaced by different S/N? Can Dynamics have sub-products that link to parent product?
I understand that these are probably some basics of SCM but I though I ask professionals to get their take on this type of issues.
Yes, there is a trace function that can be applied to a serial or batch that will track down the route. You will be able to see that A(serial) went into B(serial) and B went into C(batch) and C got sold on 30 sales orders.
If you dont serial or batch the kit there is no way for software to open a box to see whats inside the one you pick up.
For an item, once it is serial it has to always be serial. Same with batch. We have some parts that we purchase that sometimes do and sometimes dont. We have to ask ourselves if it is worth tracking at that level. If yes then a serial is applied at recieving if it didn't come with one.
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