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Situation in AX2012 R3
Customer Invoice is created for € 5000,-A Credit Note for this Customer is created via General Journal for 5000,--
These transactions are manually settlement via the Customer ==> Settle Open Transactions
Meanwhile customer pays the invoice. An additional transaction without settlement appears on Customer Transactions
We want the Invoice to be settled with this payment and therefor we first want to reverse the previous settlement.
On the Customer we select Edit as closed transaction
If we select the invoice we see ttat this invoice is link to two similar transactions (2x the credit note) RecId revering to the CustTrans is the same.
If we proceed and push on Edit the result is that:
the invoice is not settled ==> that is OKthe credit note is still settled with a double amount ==> that is Not OK. The credit note should be unsettled to.
Does anyone know if this is solved by Microsoft through a hotfix, and what is the number of this hotfix?In LCS there are more than 10 pages of issues concerning reverse settlement, and i cannot find the right one.
I haven't seen this issue before. If you gets stuck in the LCS issues, I would suggest to contact Microsoft Support with your issue. If it has been fixed already, they are able to tell you the correct hotfix.
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