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User is trying to post a payment journal in AX 4.0, when she validates the journal it shows correct, but when she tries to post it she's getting this error:
Taking a look to the journal, the second line doesn't have any linked transaction, there is no transaction to select since it has not billed yet, they PP (put it on the account) the payment. Per user this is something they normally do and comparing with another similar journal apparently they do.
Journal seems to be correct, it's balance. Another thing we noticed is that account type and legacy order account are different, per user this is correct too, It’s first the master account and then the actual account.
It called my attention that I don't see the master account listed in the account type dropdown list, they typed in the number.
Please let me know your thoughts.
There seem to be a couple of modifications made in your system. I don't recall that AX4 has a legacy order account field, master account fields, etc. that are shown in your screenprints.
Yet, the main issue seems to be related to your customer account.
Can you select any other customer account?
Have you already tried deleting the lines and the journal and start with a new journal?
If so, does this make a difference?
Can it be a user rights issue that this specific user has the problem only?
The validation warning seems to be custom. Better get a developer involved to reproduce the issue and debug. I know the zero amount posting was incorporated only in D365. Till AX 2012 you could post a journal with 0 amount.
Though I dont think that is the case but it could be that the custom code has an issue where a properly balanced journal with amount is also failing this validation.
I was able to figure it out what was the issue, user was selecting another payment and invoice in her list of docs which amount was 0, once she removed them, she was able to post the journal.
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