With the latest July 2025 updates to the Customer Intent Agent, Microsoft is
accelerating the journey toward fully autonomous contact centers. These
enhancements empower organizations to leverage AI agents that not only
understand customer intent ...
Microsoft has been recognized as a Leader in the 2025 Gartner Magic Quadrant for
Sales Force Automation for the fifteenth consecutive year.
The post Microsoft named a Leader in the 2025 Gartner® Magic Quadrant™ for Sales
Force Automation Platform...
In addition to the contact center agent desktop, service representatives
frequently interact with multiple platforms to participate in meetings and
trainings. Also, they might use various tools for managing customer interactions
across channels. T...
Scheduling resources in a globally distributed team presents unique challenges.
A team with members in different regions may find it difficult to align
schedules because their working hours appear differently on a schedule board
that is locked to ...
Building on the initial wave of AI agents announced Microsoft is excited to
announce that several new ERP agents will be available for public preview.
The post A new era in business processes: Autonomous agents for ERP
[https://www.microsoft.com/...
In today’s fast-paced service landscape, ensuring the right number of service
representatives are available at the right time is critical to maintaining
efficiency and delivering exceptional customer experiences. Capacity planning in
Dynamics 365 ...
As finance leaders scale to meet growing business complexity—spanning global
entities, evolving regulations, and rising business performance demands—the
pressure is on to do more than close the books. Today’s finance organizations
must move faster...
FastTrack for Dynamics 365 is a service provided by Microsoft to help drive
implementation success by providing expert guidance and support.
The post Go live with confidence using Success by Design for Microsoft Dynamics
365
[https://www.microsof...
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