In this blog post, we’re going to focus on the third item: elevating customer
and employee experiences by showing how AI-enabled CRM platforms help increase
productivity and provide unprecedented levels of personalized service across
three key bus...
Enterprise resource planning (ERP) platforms were designed to help integrate the
fragmented processes that comprise the operation of a large enterprise. But the
way we do business keeps fundamentally changing. New business models disrupt the
way c...
In 2021, facing an uncertain post-pandemic economy, G&J Pepsi embarked on a
transformation journey to maximize customer service, revenue, and cost savings
by implementing solutions including Microsoft Dynamics 365 Field Service,
Microsoft Dynamics...
Amid the growing demand on CFOs to catalyze growth, maintaining a holistic view
of business performance has never been more crucial.
The post Experience the new generation of financial analytics and reporting in
Microsoft Dynamics 365 Business Ce...
We are thrilled to announce the public preview of Approvals management in
Dynamics 365 in release 10.0.41. Approvals management is a mobile experience
that unifies approval workflows across the Dynamics 365 product family.
The post Approve on the...
EAs businesses have become more complex and computing more ubiquitous, ERP
platforms have grown into aggregated tech stacks or suites with vertical
extensions that track data from supply chain, logistics, asset management, HR,
finance, and virtual...
As of May 9, 2024, we are phasing out unified routing diagnostics and
integrating its capabilities into Azure Application Insights.
The post Transition from unified routing diagnostics to Azure Application
Insights
[https://www.microsoft.com/en-...
Today we are thrilled to announce the latest milestone in our journey towards
modernizing customer service: Microsoft Dynamics 365 Contact Center, a
Copilot-first contact center solution that delivers generative AI to every
customer engagement cha...
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