From the CRM Blogs: Social Networking Accelerator; Return of the Import Wizard; Clarifying Dates and Time Zones; the Cascading Wizard

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Casting a Wider Net with the Social Networking Accelerator: Menno te Koppele is excited about the potential to enhance customer support and lead generation via social networks like Twitter: "What do people do these days when they don't get the right customer service or buy a bad product? Yes, probably complain about it online. Some do it via blogs but more recently people have been doing this via Twitter... With the new Social Networking Accelerator for Microsoft Dynamic...

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