Community 2.0: In Final Shift from Newsgroups, Microsoft Dynamics Community Site Adds Customer Service, Upgrades Search, New Layout

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David Gumpert

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A revamped Dynamics Community site - dubbed "Community 2.0" by the team planning the upgrade -launched late Wednesay (Oct. 6). The redesign includes both visible and invisible changes aimed at improving the user experience and bringing service plan customers back into the fold.

The site has taken a new and, hopefully for the Microsoft team, more engaging approach to asking questions by introducing a pervasive "Ask the community" widget to encourage users to pose a question from anywhere on the site without worrying about finding the right forum first.

"Forums were too intimidating in general," says community site manager Andy Leapaldt. "Asking the community is what it is really about, so it made sense to st...

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