Ready Made or Tailored Application (Make or Buy)

Area

Ready Made

Tailored

• Studying the market needs (segment, industry)

• Research and development are accumulated on the past experience

• Mixed focus on latest technologies and new business needs

• Complex sales process takes time

• Provider needs more pre-sales effort demos / prove of concepts to ensure the application will fulfill business requirements

• Customer should be aware there are changes will occurred on business process

• Customer needs more investigation concerning the application, reference and live prove of concept

• Ad-hoc according to customer request

• Ends when the project delivered to customer

• Focus on technology which fulfill business need

• Simple sales process takes short time

• Provider should have the skill set to understand business requirements, and industry needs

• Customer ensure the business requirements will be fulfilled as is

• Provider past experience as industry expert helps in planning
• Time and cost could be estimated according to the followed implementation methodology
• Effort is focused on mapping the business to application (analysis phase) so that the main focus on the business itself
• Provider focus on fit/gab analysis, identify the As Is / To Be business process
• Provider and customer share the risk, and that managed by project management methodology, and contract type accordingly
• Provider could plan for development if it’s nessary to customer requirements
• Application out of the box may need developed functionality to fulfill specific industry needs (Industry Solution)

• Provider past experience in development helps in planning

• Time and cost could be estimated if the scope baseline is well defined

• Effort is focused on development life cycle as whole

• Provider and customer share the risk, and that managed by project management methodology, and contract type accordingly

• Provider risk, is developing the application from scratch even if it was done in previous project, since the developed application is tinny customized to requirements not easy to configured

• Customer focus on how business cases will be handled on application during analysis and pilot (prove of concept)

• Customer gain value added by using application features which lead to business process reenginering to enhance business process

• Accelerated deployment process (rapid implementation)

• Provider focus on implementing the development life cycle (Requirements gathering, design, development, testing, and deployment)

• Customer focus on ensuring that how his/her business will be treated on the application specially in the analysis phase (if the customer not aware of the application)

• Customer may not gain value added from application since the requirements are developed As Is

• Monitoring and controlling on the level of business process on the application

• Monitoring and controlling on the quality of application development (quality control, testing, retesting) and ensuring the requirements are fulfilled

• Enhancing the operational process and results by advancing the functionality usage

• Reporting issues to provider for fixes

• Regular maintenance tasks (backup, and user mistakes)

• Enhancing application performance

• Reporting  raised bugs to provider to fix it

• Start develop the other functional areas