What to Do if Your EFT Remittances Did Not Email During the AP Cheque Run

Recently I took on a few support cases where EFT Remittances did not email during the AP cheque run in Microsoft Dynamics GP.

The most common reasons why EFT remittances don’t email during the cheque run is because the “Send Document in Email (Print if email cannot be sent)”  option isnot being selected when an AP cheque batch is processed:

To ensure that EFT Remittances will email, please make sure that the “Remittance Form” and “Send Document in Email (Print if email cannot be sent)” options are selected in the Process Payables Remittance window. To print hard copies of the EFT remittances, also select “Print Document” box.

***Note: If Print Document is NOT selected, any remittances that do not have a valid e-mail address will print.

Then click Process and Dynamics GP will e-mail the AP Remittances to vendors and print an exception report. The exception report will let you know if any remittances failed to e-mail.

***Note: Click Process Later if you are not ready to send these documents. To reopen these windows go to Purchasing >> Transactions >> Process Remittance.

If the “Send Document in Email (Print if email cannot be sent)” option is not selected, none of the EFT remittances will be sent and after the AP cheque batch is posted you will not be able to re-send them from this window.

You can, however, reprint EFT Remittances for individual vendors from the Payables Payments Zoom window by selecting “Re-Create Check Stub.”

The post What to Do if Your EFT Remittances Did Not Email During the AP Cheque Run appeared first on Encore Blog.