An Enhanced Outbound Dialing Experience | Dynamics 365 Shorts

Check out video fourteen in our “What’s New” Series, as we take a look at the AI evolution of the outbound dialing experience within Dynamics 365 Customer Service. 

The transformation lies in the integration of customer records directly into the call history interface. Agents will now have unparalleled accessibility to the right resources, at the right time, to improve customer interactions, optimize workflows, and enhance productivity. 

Click the link below to visit Microsoft Learn to find out how you can improve your outbound dialing experience within Dynamics 365 Customer Service today! 

https://aka.ms/d365shorts/newoutbounddialing  

And remember there’s lots more tasty tips and resources over on the Microsoft community website. Just click the link below to sign up, explore, and connect with thousands of other users just like you. 

https://aka.ms/d365shorts/joinus