WennSoft Atomatic Case Study

Since the early 1990s, Atomatic relied on a Concord job costing system and FACS service management system to support operations. Lack of integration between these systems meant operations were not as streamlined as they could be. Once each week, employees in the accounting department manually reentered data from the service management system into the job-costing system, which the company also used exclusively for payroll, accounting, and reporting. This time consuming process resulted in an average billing cycle of three to four weeks, and a lack of real-time insight into the business.

“Our job-costing system was based on UNIX and grew increasingly cumbersome to use and manage,” says Steven Wiet, CFO of Atomatic. “The process for looking up and retrieving data was not user-friendly, and it was always difficult to find IT people who could help us support the system.”

Although many employees could still look up basic information on their own, they would often require the help of accounting to run reports. And for advanced reports, staff relied on Wiet for his experience with Crystal Reports.

The legacy system also lacked some basic features that the company needed to manage business proactively.

“We didn’t have the ability to see purchase orders or committed costs before the invoice came in,” explains Wiet. For Atomatic, the prospect of moving to a new, integrated solution became more attractive as the company grew. Aside from eliminating data reentry and improving productivity, the benefits of establishing a comprehensive, real-time source of company information would enable the company to have a deeper understanding of trends and a closer understanding of and control over costs.

“Equipment and materials are more of a fixed costs, making labor hours and their associated costs the largest variable we can control as a business,” says Dick Hoffman, President of Atomatic. “We were looking for a solution that would help us eliminate inefficiencies and gain control over our costs.”

About WennSoft

Connections across the organizations are key for those who want to better manage installation, maintenance and repair processes.  WennSoft delivers innovative field service solutions that streamline operations from sales to the field to accounting, arming customers with the insight they need to do their work more proactively, productively and profitably. For more information, see www.wennsoft.com.

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