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Dynamics 365 Community / Blogs / Dynamics 365 Customer Service Blog / General Availability of Qua...

General Availability of Quality Evaluation Agent’s conversation capabilities 

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Quality Evaluation Agent in in Dynamics 365 Customer Service and Dynamics 365 is an AI-led evaluation framework that empowers teams to deliver consistent, scalable quality oversight and automate quality evaluations across customer interactions.

The post General Availability of Quality Evaluation Agent’s conversation capabilities  appeared first on Microsoft Dynamics 365 Blog.


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