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AI is transforming workforce planning in Dynamics 365, where intelligent agents now execute core service tasks and contribute directly to business outcomes. AI Credit Estimation bridges the gap between demand forecasting and cost visibility, enabl...
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Today, we’re announcing additional capabilities in Cowork to expand on what it can make possible for you. The post Copilot Cowork: From conversation to action across skills, integrations, and devices [https://www.microsoft.com/en-us/microsoft-365...
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Governance in Dynamics 365 Customer Service introduces policy-driven email validation in Public Preview. Enforce compliance, protect your brand, and ensure AI-generated and human-authored communications meet organizational standards—before they’re...
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Service Agent brings Dynamics 365 Customer Service context, insights, and actions directly into Microsoft 365 Copilot. The post Introducing Service Agent in Microsoft 365 Copilot [https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/...
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Dynamics 365 Contact Center consult capabilities enable real-time collaboration across voice and digital channels, helping representatives bring in the right expertise without transfers, repetition, or lost context. The post Better Collaboration,...
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We're taking a significant step forward in bringing agentic business applications to life across Microsoft 365, Dynamics 365, and Microsoft Power Platform. The post A new way of working is taking shape: Frontier Transformation [https://www.micros...
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Custom Neural Voices enable organizations to move beyond generic text-to-speech and create voice experiences that reflect their brand, values, and customer promise—while still benefiting from the scalability and intelligence of AI-driven contact c...
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Quality Evaluation Agent in in Dynamics 365 Customer Service and Dynamics 365 is an AI-led evaluation framework that empowers teams to deliver consistent, scalable quality oversight and automate quality evaluations across customer interactions. T...