First Look & Demo: Dynamics 365 AI for Sales

Infusing AI since 1993

Microsoft has been infusing AI (augmented intelligence) into applications since 1993 when Dean Hachamovitch released AutoCorrect in Microsoft Word 6.0.

With Microsoft’s $12bn annual R&D budget, 5,000+ AI focused engineers and an unparalleled history of investment in AI – Microsoft is uniquely positioned to empower millions through AI platforms and services like:

• Office 365,
• Dynamics 365,
• Power BI,
• SwiftKey,
• MileIQ,
• Bing Predicts and
• other Intelligent AI applications

AI is what differentiates Microsoft over other vendors (Salesforce, Oracle, etc.)
It is the people of Microsoft Research that differentiates Microsoft’s AI.

(Learn more about the brilliant people of Microsoft Research)

Microsoft Research and Leadership in AI

Microsoft Research is a worldwide “dream team” of the brightest minds in AI, Machine Learning, Computer Vision, Quantum Computing and other disciplines. Microsoft Research consists of more than 1,000 computer scientists, physicists, engineers, and mathematicians, including Turing Award winners, Fields Medal winners, MacArthur Fellows, and Dijkstra Prize winners.

Microsoft Research are the minds behind the science, algorithms, models and machine learning packed into Microsoft Business Applications like Dynamics 365, Office 365 and Azure.  Learn More about Microsoft Research’s Leadership in AI, Also, Microsoft Research AI awards.

(Recent News: Microsoft Recently took the #1 spot in four AI leader boards simultaneously)

Early AI in Microsoft Dynamics 365

Microsoft Dynamics 365 has infused built-in AI since early 2016. AI experiences included Relationship Assistant, AI Action Cards, Auto Capture for email, as well as many others.

(Above) Partial list of early AI investments in Microsoft Dynamics 365.

Signals and Data to feed Dynamics 365 AI for Sales

Microsoft Office 365 is used by 120+ million commercial customers globally. LinkedIn has 500+ million users. The graph of connected data Microsoft can integrate/ingest signals from is unique and massive and offers customers a significant advantage.

(Above) Microsoft’s graph includes Office 365 (Email, Calendar, Files, LinkedIn (Relationships), and Dynamics 365 (Customer Experiences).

New Era of Business Applications AI

On September 18^th, Alysa Taylor, CVP Business Applications announced a new suite of Dynamics 365 AI business applications that will “deliver out-of-the-box insights by unifying data and infusing it with advanced intelligence to guide decisions and empower organizations to take informed actions.”

New Dynamics 365 AI offerings include:

1. Dynamics 365 AI for Sales
2. Dynamics 365 AI for Customer Service (Learn More: First Look: Microsoft Dynamics 365 AI for Customer Service)
3. Dynamics 365 AI for Market Insights.

This post will take a first look at Dynamics 365 AI for Sales.

First Look & Demo: Dynamics 365 AI for Sales

Dynamics 365 AI for Sales delivers AI driven insights based on data from Dynamics 365 coupled with productivity data from Office to help sales teams drive revenue.

(Above) Dynamics 365 AI for Sales Home

Dynamics 365 AI for Sales - Use Natural Language to Query Data

(Above) Dynamics 365 AI for Sales - Use Natural Language & Suggested Analytics

• Microsoft Research AI: www.microsoft.com/research
• Microsoft AI School: https://aischool.microsoft.com
• Dynamics 365 AI: https://dynamics.microsoft.com/en-us/ai/overview/

Thanks for reading, Nick

About Dynamics 365 & Microsoft Business Applications

Microsoft Dynamics 365 is the intelligent business application suite for Office 365, which is used by over 120 million organizations globally. Microsoft Business Applications consists of Dynamics 365, Power BI, Power Apps and the Azure Common Data Service which powers the Open Data Initiative. Microsoft Dynamics 365 includes Customer Engagement (CRM) for Sales, Dynamics 365 for Marketing, Dynamics 365 for Customer Service, Dynamics 365 Field Service, Dynamics 365 Talent, Finance and Operations, Retail, Project Service Automation, AI, Mixed Reality and Business Central.