Microsoft AI, Azure Cognitive Services, Dynamics 365 & Flow for Call Center Intelligence

‘Customer Service Call Center Intelligence with Microsoft AI, Azure Cognitive Services, Dynamics 365 & Flow’ was the showcase of Episode #15 of the Microsoft Business Applications Lunch & Learn Demo Series (Subscribe here).

See how Microsoft's Azure Cognitive Services, Dynamics 365 Unified Service Desk, Channel Integration Framework, LUIS, Speech & Text Analytics API, Sentiment & Intention Analysis, & Microsoft Flow empower Customer Service organizations with AI, Automation and guidance in real time.

Tip: Use the Timestamps in the Description to Navigate the demo!

Demo / Topic Timestamps:

1:32 Conversation Intelligence with Cognitive Services Overview

1:50 Services: Speech, Text, Language (LUIS), Content Moderator

3:09 Sentiment Analysis & Trends

4:29 Unified Service Desk Overview

5:50 Microsoft Channel Integration Framework with Soft Phone

8:10 Demonstration - Call Center Agent

8:18 Speech Analytics

8:36 Knowledge Management

8:44 PII Alert Automation with Microsoft Flow

9:14 Real Time Trigger Word "Fraud" Alert Notification with Microsoft Flow

11:12 Content Moderator Service / PII / Offensive Terms detection

12:39 Dynamics 365

14:35 Data Flow - Conversational Intelligence

21:24 Email Text Analytics

22:35 Microsoft Flow