Microsoft AI, Azure Cognitive Services, Dynamics 365 & Flow for Call Center Intelligence
‘Customer Service Call Center Intelligence with Microsoft AI, Azure Cognitive Services, Dynamics 365 & Flow’ was the showcase of Episode #15 of the Microsoft Business Applications Lunch & Learn Demo Series (Subscribe here).
See how Microsoft's Azure Cognitive Services, Dynamics 365 Unified Service Desk, Channel Integration Framework, LUIS, Speech & Text Analytics API, Sentiment & Intention Analysis, & Microsoft Flow empower Customer Service organizations with AI, Automation and guidance in real time.
Tip: Use the Timestamps in the Description to Navigate the demo!
Demo / Topic Timestamps:
1:32 Conversation Intelligence with Cognitive Services Overview
1:50 Services: Speech, Text, Language (LUIS), Content Moderator
3:09 Sentiment Analysis & Trends
4:29 Unified Service Desk Overview
5:50 Microsoft Channel Integration Framework with Soft Phone
8:10 Demonstration - Call Center Agent
8:18 Speech Analytics
8:36 Knowledge Management
8:44 PII Alert Automation with Microsoft Flow
9:14 Real Time Trigger Word "Fraud" Alert Notification with Microsoft Flow
11:12 Content Moderator Service / PII / Offensive Terms detection
12:39 Dynamics 365
14:35 Data Flow - Conversational Intelligence
21:24 Email Text Analytics
22:35 Microsoft Flow
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