CRM 2011 – Study Guide for 2011 Presales Assessment – Customer Relationship Management

since I blogged about passing the 2011 Presales Assessment, I have had a few emails and comments asking about where people can find information regarding this exam.

The reason quite a few people are interested in the exam is because Microsoft have started to insist a certain number of people pass the certification to have silver or gold partner status.

Microsoft are also a bit cheeky because the best sources of information are class led lessons which you have to pay, so not only are people wanting to learn how to sell Microsoft products but Microsoft want people to pay them to learn how to do so, Clever but cheeky.

All of the source material is on partner source but the test might not be

The test can be found here

https://training.partner.microsoft.com/learning/app/management/LMS_ActDetails.aspx?UserMode=0&ActivityId=733031

you can take this test as many times as you like.  It’s 50 questions long and it probably has 100 different questions (at a guess).  One tip I used was to screen shot a correct answer (it shows the correct answer straight away) and then you can check the answer on the next test run.

You won’t be able to guess all the answers, you will have to watch, read some of the study material for the exam.

here is the preperation guide

This page is fantastic, probably the most useful link on this blog page.  You can see below it basically shows you all the links to the free online videos.  My personal recommendations is you will definitely need to know about sure step and how it’s used in presales, the video 65 minutes long but very interesting and a good introduction to Sure Step 2010 for those who need it.

Good luck and keep practising that test.

Presales Courses