Dynamics 365 for Field Service Bootcamp

About this Course:

Dynamics 365 for Field Service allows you to deliver a seamless, end-to-end service experience and potentially resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences. In this training, you will learn the business processes and lifecycles of a work order, scheduling capabilities and technician experience. You will also learn about how to leverage latest technologies such as IoT to deliver mobile and more connected field service solutions.

Detailed Agenda 

In this hands-on labs Bootcamp, you will learn how to use Dynamics 365 for Field Service:

• Overview of Dynamics 365 for Field Service
• How Field Service Implementations are Different from Dynamics 365 Customer Engagement Implementations
• Universal Resource Scheduling
• Getting Started with Field Service (System Configuration)
• Work Order Lifecycle (Creation, Scheduling, Completions)
• Customizing the Schedule Board and Advanced Scenarios
• Technician Experience (Mobility and Virtual Reality)
• Common Requests and Common Extensions
• Business Process for Work Order Lifecycle
• Designing Field Service Business Scenarios
• Field Service Performance Best Practices
• Analytics and Insights and Portals
• Introduction to Dynamics 365 Connected Field Service
• Remotely Managing and Service Equipment
• Automating IoT Service
• Stream Analytics, Anomaly Detection, and Machine Learning
• IoT Central

Audience

Application Consultants, Functional Consultant, Solution Architects

Laptop Requirements

Please note that you must bring your own device for this course.

If your device requires an adapter for a LAN cable, please bring the adapter with you.

This course will be delivered in English.

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