How to Ensure the xRM "Sauce" Doesn't Overwhelm the Flavor of Your Dynamics CRM Main Course

In my career, I have witnessed many developments and releases of Microsoft products. Everybody knows or should know that Microsoft's products are good, but the marketing campaigns are excellent, at least most of them.

The current release of Microsoft Dynamics CRM  has evolved into a more mature product since it first saw daylight. It is a reliable product with a lot of potential, andit can be implemented in small to enterprise companies. The product is easy to get up and running, is user friendly, and is scalable and can be high performing in your IT infrastructure.

Of course, there is a downside to the term CRM. Ask ten people what they understand CRM to be, and most will answer: "It is a nice product for relationship management" and "It can be...

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