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Event Expired on Steady State Error – IOM Orchestration Flow Resolution

Fameeda Yaseen Profile Picture Fameeda Yaseen 451
Issue Summary:
Event expired on ready state error during orchestration flow execution in CRM-DEV for custom provider.
 Root Cause:
The Intelligent Order Management (IOM) system was not properly aligned with the service account used by the active connections.
All connections were running under the same service account, but the IOM system activation and event-handling flows were not properly synchronized under that account.
Specifically:
  • The default event-handling flow IOMActionExecutionEventInsertHandler in the Default Solution was not properly connected or activated under the correct service account.
New provider is created for the B2C Warehouse, that provider including two provider actions:
- Send Fulfillment Order to B2C Warehouse

 
- Soft Reserve Sales Order Partial Quantity

 
When invoking this within the orchestration flow using HTTP triggers, we encountered the following error: “Event expired on steady state."
 Resolution:
  1. Ensure that the IOM system is activated using the same service account under which all related connections are running.
  2. Navigate to the Default Solution.
  3. Open the flow:
    IOMActionExecutionEventInsertHandler
  4. Verify:
    • All connections are valid and authenticated.
    • The flow is turned ON (Activated).
  5. If the flow is not functioning correctly:
    • Turn OFF the flow.
    • Go back to IOM.
    • Re-activate the IOM system under the correct service account.
    • The required flows will automatically re-activate.
After reactivation, the orchestration flow executes successfully without the “Event expired on steady state” error.

The go to the IOM default flow in the default solution related to the Event handling like "IOMActionExecutionEventInsertHandler". And see the connections are connected and working fine for each flow.

And flow is activated. If not then switched-off this flow and go back to the IOM and activate the IOM system again under the service user. Your issue will get resolved. Flows will be activated automatically.

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