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Dynamics 365 Community / Blogs / D365 Pro Desk / Microsoft Dynamics AX 2012 ...

Microsoft Dynamics AX 2012 setup error. (An unexpected exception occurred during Setup)

Asif365 Profile Picture Asif365 1,431

Hi , I have recently uninstalled Microsoft Dynamics AX 2012 from computer.

Now when I try to install it back in my computer again I get the following error message.

I have uninstalled through control panel and deleted C: driver files for this program, but still having this problem.

Please let me know how can I install this.

An unexpected exception occurred during Setup. See the log file C:\Program Files\Microsoft Dynamics AX\60\setup logs\2012-02-08 17-17-37\DynamicsSetuplog.txt for details.

Solution:

Please follow the instruction to get rid of the problem:

1. At the time of running setup.exe, uninstall all AX 2012 elements by using ‘Remoe components‘ selection.

2. Delete the entries from Regedit: Hkey_local_machine -> Softwares -> Microsoft -> Dynamics

Hkey_current_user -> Softwares -> Microsoft -> Dynamics

3. Delete folders from: C:\ Program files and C:\program files (x86).

4. Restart the computer.

5. Copy the Setup Support folder MSI folder to C drive.

I think it will help you.

 


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