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Dynamics 365 Community / Blogs / Dynamics GP Support and Services Blog / Where has the € gone? Troub...

Where has the € gone? Troubleshooting suggestions for when the € does not print on your Word Templates.

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Nicole Hellerud Profile Picture Nicole Hellerud 1,712

Hello Community,

Recently we have had a few cases come in where you are unable to print the EURO (€) sign on any Word Templates.

I have included below a screenshot of a SOP Blank Invoice Form printing € incorrectly (little square).

Purchase-Order-missing-_AC20_.png 

I wanted to offer some troubleshooting suggestions that I hope will aid you toward a resolution.


• Add the € character to the template manually by clicking ALT+0128.
• Try changing the operating system’s Regional Settings to be English (US)
• Try changing the keyboard input to be English (US)
• Change the default language listed in Microsoft Office to English
• Does the symbol print correctly in WordPad?
• Does the original template/report writer report print correctly?
• Attempt to print the report writer to an xml file and review it. Do you see the currency symbol?
• Does this occur for all GP users?
• Does this occur on multiple GP machines?
• Have you verified the currency selected to print (originating vs. functional)?

I have also seen this issue occur when users are running an older operating system, specifically Windows 8.1 and Windows Server 2012. If this is your case, then I would recommend considering upgrading your operating system or at least testing the issue on a more recent operating system.

Thanks for taking the time to read my blog, I hope the information provided has been helpful to you.

Until Next Time,
Nicole Fiskum
Support Engineer

Comments

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  • babubaskaran@outlook.com Profile Picture babubaskaran@outloo... 12
    Posted at

    Hi There,

    Did you ever sorted out this, I have exact problem on windows 2012 RDS and euro symbol wont print on the word template.

  • Althea ADS Profile Picture Althea ADS 10
    Posted at

    Our customer has this issue - GP16, Euro works in standard form, and when using Alt+0128 on template.  But on their Windows 2012R2 RDS cloud server it prints boxes on the template and not Euro symbol.  I bring the standard modified form and template local to my Windows 10 machine and it prints fine on the template.  They will not update their O/S just for a symbol not printing - is there anything we can do to address this?  They are US-English regional settings.  Everything else on list seems ok except O/S version.  Please help!  We don't want to tell them they need to upgrade their O/S and this ends up not working again...  Thanks! Althea