Supporting Tech Support: An IT Service Management Primer

IT service management, or ITSM, is all about optimizing a business's efficiency internally as well as externally by improving information management processes. Whether you're just a small business trying to set up an effective help desk, or you're building a full-blown tech support team, it is worth understanding the benefits of improving your team's focus on service management when dealing with vendors, customers, or other external users of your IT products and services.

ITIL Certifications

The IT Infrastructure Library is the greater semantic umbrella under which ITSM languishes and basically encompasses all of IT best practices. To educate and train staff on proper, systematic, process-oriented methods that will allow them to greatly improve...

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