CRM 2011 – Problems setting a manager for a user

I knew of the manager setting on a user and it’s theorecitical use because I learnt it whilst studying for one of the CRM exams.

You basically have use a manager role to escalate messages, warnings, noticiations in CRM.  So rather than hard coding a particular user you use the manager role and then in your workflows etc you use this role rather than hard code it to an individual.

I had problems today whilst trying to  set a manager for someone, in fact it was greyed out.  This had me puzzled for a while and then I managed to figure it out.

You can’t set a manager to someone who is a  manager.

which doesn’t sound like real life because most managers have managers.

This is a bit quirky but if you run into this problem one day I hope you will remember this.