Email is already setup in your GP environment but now you want to change the message ID, this article will provide some information to help you understand how message IDs work and a few workarounds. For the purpose of this article I will use the term: invoice (ie: emailing an invoice) but this applies to most things you email from Dynamics GP.

Understanding Message IDs

When you change a message ID in GP you expect the change to take effect through the whole system, but that is not the case. When you change a message ID the change will only affect new invoices created in GP, unposted and saved invoices will have the old message ID associated to them.

If you email a historical invoice that you want to send, it will use the message ID that was in place at the time the invoice was created, even if the message ID has been modified since. The email will also use the information that was on the customer card internet info at the time the invoice was created, even if it has never been emailed out before.

The naming convention of the document sent out of GP starts with the company name from GP. If you change the company name in GP; any invoice that was created prior to the name change will have the old company name listed as the document name when emailed. Any invoice emailed out after the name change will have the new company name listed as the document name.

Workarounds

There are a few workarounds you can do to change the email sent out of GP. When emailing an unposted invoice, you can edit the email that will be sent:

1. On the sales transaction entry window click the email icon before the customer ID.
   
2. The Sales E-mail Detail Entry window will open, here you can pick a different message ID by clicking the blue link or modify the email completely (email addresses, subject, message body).

When emailing a posted invoice, you can edit the email that will be sent:

1. On the sales transaction inquiry zoom window click the email icon before the customer ID.
   
2. The Sales E-mail Detail Inquiry Zoom window will open, here you can change the message ID by clicking the blue link or you can click the Edit E-mail button on the ribbon.
3. If you click the Edit E-mail button the Sales Edit E-mail Detail Inquiry window will open, here you can modify the email addresses.
   

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