Problem Statement

• Many times we came across the scenario to have links in email templates and make the email template better in presentation aspect with the help of HTML.
• This blog explains how can you add hyperlink with friendly URL in Email templates.

Business Scenario

• ‘Adventure Works’ company wants to send email notification to case owner on create of case with below email format.

• Click here should navigate user to URL stored in Custom URL field of Case entity.
• We will achieve this requirement with the help of email template.

Note: I have not covered creation of workflows in this blog. I will use workflow on create of case record to send email using below email template.

Steps to create email template

• Click New. Select Template Type as Case.
• Go to Settings > Templates > Email Templates

• Create template body as per below:

Below will be the output: