Microsoft Dynamics 365 Customer Service – Benefits Guide
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🎯 1. Centralized Case Management ✔️ Benefits: 📌 Example: A support agent can instantly view all past cases, interactions, and entitlements for a customer, enabling faster resolution. 🤖 2. Automation and Efficiency ✔️ Benefits: ⚡ Result: Agents spend more time solving problems, less time managing processes. 💬 3. Omnichannel Engagement (Optional Add-on) ✔️ Benefits: 📌 […]
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