Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Blogs / D365 Pro Desk / Error message when you star...

Error message when you start the Microsoft Dynamics AX 4.0 Service Pack 1 client: “The specified network name is no longer available

Asif365 Profile Picture Asif365 1,431
Symptoms

When you start Microsoft Dynamics AX 4.0 Service Pack 1 (SP1) on a client computer, you receive the following error message:

Error in file: \\Microsoft Dynamics AX installation path\appl\standard\axsys.aod while reading in record = 0
Windows error: =
Error code: 64 = The specified network name is no longer available.
Try again?

Additionally, the following event is logged on the client computer:

Event Type: Error
Event Source: Dynamics Server 01
Event Category: None
Event ID: 152
Date: Date
Time: Time
User: N/A
Computer: AOS Computer Name
Description: Object Server 01: I/O Error 6 (OS error) occured when session 11 accessed \\ Microsoft Dynamics AX application installation path\appl\standard\file_name. User chose to retry.

Notes

  • In this error message, the word “occured” is a misspelling for the word “occurred.”
  • The file_name placeholder in the error description represents a file that resides in the shared folder that contains the program installation files.
Cause

This issue may occur if one of the following conditions is true:

  • The Application Object Server (AOS) service is stopped.
  • A power failure, a switch fault, or a hardware failure occurred that caused the connection to stop abruptly.
  • Virus scanning or backup software locked some files.
  • The network connection was lost to the shared folder that contains the program installation files.
  • Code changes were deployed while other users were using Microsoft Dynamics AX.

Note For more information about how to deploy code changes, see the Microsoft Dynamics AX Developers Guide. To view this guide, click Help, and then click Microsoft Dynamics AX Developer’s Guide.

Resolution

To resolve this issue, follow these steps:

  1. Stop the AOS service. To do this, click Start, click Run, type services.msc, and then click OK. Locate the AOS service. If the service is running, right-click the service, and then click Stop.

    Note The AOS service name uses the following format:

    Dynamics Server$ instance-number AOS-instance-name
  2. Start the Support Administrator Console, Microsoft SQL Query Analyzer, or SQL Server Management Studio. To do this, use one of the following methods depending on the program that you are using.

    Method 1: For SQL Server Desktop Engine

    If you are using SQL Server Desktop Engine (also known as MSDE 2000), start the Support Administrator Console. To do this, click Start, point to All Programs, point to Microsoft Administrator Console, and then click Support Administrator Console.

    Method 2: For SQL Server 2000

    If you are using SQL Server 2000, start SQL Query Analyzer. To do this, click Start, point to All Programs, point to Microsoft SQL Server, and then click Query Analyzer.

    Method 3: For SQL Server 2005

    If you are using SQL Server 2005, start SQL Server Management Studio. To do this, click Start, point to All Programs, point to Microsoft SQL Server 2005, and then click SQL Server Management Studio.

  3. Close all the open connections to the Microsoft Dynamics AX database server.
  4. Restart the AOS service.
  5. Restart the Microsoft Dynamics AX client.

This was originally posted here.

Comments

*This post is locked for comments